Return Policy

At RoyalCommerce, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return under the conditions below.

Eligibility for Returns

• Returns are accepted within 30 days of receiving your order.

• Items must be unused, undamaged, and in their original packaging.

• Products showing signs of wear or misuse may not be eligible for a refund.

• Certain items may be non‑returnable for hygiene or safety reasons.

How to Start a Return

To request a return, please contact us at: support@royalcommerce.onlin

Include the following details:

• Full name

• Order number

• Reason for return

• Photos (if the item arrived damaged or incorrect)

Our support team will review your request and provide return instructions.

Refunds

• Refunds are issued to the original payment method once the returned item is received and inspected.

• Processing time may take 3–7 business days, depending on your bank or payment provider.

• Shipping fees are non‑refundable unless the return is due to our error.

Return Shipping Costs

• Customers are responsible for return shipping costs.

• If the item arrived damaged, defective, or incorrect, we will cover the return shipping or send a replacement at no extra cost.

Exchanges

If you would like to exchange an item, please contact us. Exchanges depend on product availability.

Order Issues

If your order arrived damaged, incomplete, or incorrect, please notify us within 48 hours of delivery so we can resolve the issue quickly.

Returns FAQ

What is your return policy?

You can return items within 30 days of purchase for a full refund.

How do I start a return?

Simply visit our return policy page linked in the footer to begin the process.

Are there any items that can't be returned?

Yes, some items like personalized products or final sale items are not eligible for returns.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective.

When will I get my refund?

Refunds are processed within 7 business days after we receive your return.

Can I exchange an item instead of returning?

Currently, we do not offer direct exchanges; please return the item and place a new order.

Get in Touch

Questions? We're here to help you.